Privacy Policy

PRIVACY & COOKIES POLICIES

ABOUT THIS POLICY

Document Options Ltd is committed to respecting and protecting your personal information and privacy.  We treat with the utmost care the personal information that you provide to us, or that we collect from you, through our website located at www.document-options.co.uk.

This Privacy Policy together with our Cookies Policy below sets out the basis on which any personal data that you provide to us, or that we collect from you, will be used by us.

Please read this Privacy Policy (together with our Cookies Policy below) carefully before you use our site, or access any information or services on our site.

By accessing or using our site, you will be deemed to have accepted the terms of this Privacy Policy together with our Cookies Policy below.  If you do not agree to such terms, you must not use our site.

ABOUT US

For the purposes of the Data Protection Act 2018 and GDPR, the data controller is Document Options Limited.

Document Options Limited is a company registered in England and Wales under company number 02378380, whose registered office address is at Pavilion View, Ground Floor, 19 New Road, Brighton BN1 1UF.

We are registered under the Act with the UK Information Commissioner’s Office (ICO) under registration number Z6351225 Tier 1.

INFORMATION WE MAY COLLECT, AND HOW WE MAY COLLECT IT

When you request price comparisons, quotes or further information for products or services that are shown on our site, by completing and submitting our online form, you will provide us with the following personal and other information: Your first name, last name, email address, postal address, postal code, telephone number, age. We will keep a record of this information.

Our online forms may require other information to help us to understand your requirements, and find suitable suppliers for you.

From time to time, we may change our online forms, and the personal and other information that we require.

We may also collect and record your personal information if you:

• Complete and submit other forms on our site.
• Contact us, or we contact you, by email, telephone or post for any reason.
• Post comments, material or other content on our site.
• Participate in promotions or competitions on our site.
• Complete surveys or polls on our site, or that we send to you.

We may monitor and/or record telephone calls for the purposes of quality control and staff training.

Each time you access our site, we may collect and record details of your visit, including Your IP address, operating system and browser type, the pages and resources that you have accessed, and other technical information. We collect and record this information automatically, through our use of cookies and similar technologies, which are further explained below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

COOKIES AND SIMILAR TECHNOLOGIES

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Please read our Cookies Policy below.

HOW WE MAY USE YOUR INFORMATION

When you request price comparisons, quotes or further information for products or services that are shown on our site, through our online forms or otherwise, we may:

• contact you by telephone, SMS, email or post with the Information;
• contact you by telephone, SMS, email or post to confirm or verify your contact details or the details of your request; and/or
• pass on your personal information and the details of your request to selected suppliers of the products or services for which you have requested Information, who may contact you directly by telephone, SMS, email or post.

We may also use your personal and other information in the following ways:

• To contact you by telephone, SMS, email or post to ask about your experiences with the selected suppliers and request feedback. This might be in the form of survey questions, for example.
• To contact you by telephone, SMS, email or post with information about other products and services in which we think you may be interested.
• To pass on your personal information to selected suppliers of other products or services in which we think you may be interested, who may contact you directly by telephone, SMS, email or post.
• If you consent, to pass your contact details, including your email address, to organisations that have a relationship with you to enable such organisations to update their records.
• To facilitate communication between you and our customers.
• To carry out our obligations arising from any contracts entered into between you and us.
• To enable you to access and use our site and services.
• To ensure that the content on our site is presented in the most effective manner for you and for your computer, and improve our site.
• To notify you about changes to our site or services.

We may also use, and provide our customers with, anonymised aggregated information about our site users.

DISCLOSING/SHARING YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business, assets or shares, in which case we may disclose your personal information to the prospective seller or buyer of such business, assets or shares.
• If we, or substantially all of our assets, are acquired by a third party, in which case personal information held by us about our site users, including you, will be one of the transferred assets.
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or in order to enforce or apply our Terms of Useand other agreements; or to protect our rights, property or safety, or the rights, property or safety of our site users, customers, affiliates, suppliers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR INFORMATION

The information that we collect from you may be collected, transferred to, processed and/or stored in countries outside the European Economic Area. Those countries may not have the same level of legal protection as countries in the EEA.  If we do transfer your information in this way, we will take steps to ensure that it is protected to the same levels that apply in the EEA.

YOUR RIGHTS

At any time, you may ask us to stop sending direct marketing communications. You can exercise this right by contacting us at the postal or email address set out below.

You can also use the unsubscribe/opt-out link within our marketing emails.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own terms of use and privacy and/or cookies policies, and that we do not accept any responsibility or liability for these terms or policies. Please check these terms and policies before you submit any personal information to these websites.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may make changes to this Privacy Policy.

Any changes that we make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page from time to time to take notice of any changes to this Privacy Policy.

CONTACT

Questions, comments and requests regarding this Privacy Policy should be addressed to the Data Protection Officer, Document Options Ltd, Burridge House, Priestley Way, Crawley RH10 9NT, or to the Data Protection Officer at sales@dol.co.uk

COOKIES POLICY

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

By accessing or using our site, you are agreeing to our use of cookies, as described in this Cookies Policy. If do not agree to such use, you must not use our site.

WHAT IS A COOKIE?

A cookie is a small file of letters and numbers that, when you visit our site, we download and store on your browser or the hard drive of your computer or other device. They allow us to recognise your computer or other device, and deliver a better and more personalised service to you.

TYPES OF COOKIES

Cookies can be session cookies or persistent cookies, and can be either first or third party cookies as defined below:

Session cookies – These allow us to track and link your actions during a single browser session, e.g. to remember the items returned from a search. These are created temporarily and, once you close your browser, all session cookies expire and are deleted.

Persistent cookies – These allow us to authenticate you, and remember your preferences and therefore enable us to enhance your website experience. These remain on your device between browser sessions.

First and third party cookies – Session cookies and persistent cookies can be either first or third party cookies depending upon the domain placing the cookie. First party cookies are those set by our site.  Third party cookies are issued by a different site to our site.

We use a mixture of all these types of cookies on our site to provide our services and enhance your experience. Some of the cookies used on our site are Essential/Strictly Necessary cookies, Analytical/Performance cookies, Functionality cookies and Advertising/Targeting cookies, as set out and described in the table below.

HOW YOU CAN MANAGE COOKIES & MORE INFORMATION

Generally, you can set your browser to accept all cookies, block/reject all cookies, or modify your browser to alert you of any new cookies.  To clear the stored cookies, you can normally go to the Tools dropdown menu at the top of the browser window.

Our site, or parts of it, may not function without technical problems or be accessible if you have disabled cookies in your browser.

You can find more information about cookies, including how to see what cookies have been set and how to manage and delete them, by visiting www.aboutcookies.org or www.allaboutcookies.org.

THIRD PARTIES

Third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or advertising/targeting cookies.

Last updated: 01/05/2019